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Trading under the business name Absolute Czech Translations (further only ACT), Milada Cogginsová Zajíčková is a provider of top quality linguistic services.

The following details are discussed with the clients when booking interpreting services, and must be confirmed in writing with a Purchase Order containing:

• Customer's name and contact details
• Languages of the interpreting assignment
• Type and purpose of the meeting/conference
• Type of interpreting required
• Venue and address of the interpreting assignment
• Travel and accommodation arrangements and related costs
• Standard charging rates and surcharges or total price
• Form of payment
• The payment period
• Client's signature

Payments:

I accept the following forms of payment:

• UK bank cheques
• Bank account transfer in GBP (BACS or CHAPS)
• On-line payment via PayPal in GBP

Payment period of 30 days from the date of the invoice usually applies.

Interest of 4% per month will be charged on the outstanding amount after the due date.

Confidentiality

ACT will treat all work with complete confidentiality.

Copyright

ACT accepts documents in good faith on the understanding that the client has full rights to the use of the text. The client shall remain liable for any damages or legal action taken by a third party for breach of copyright.

Delay & Cancellation

1. Whilst ACT will always try to deliver the work at agreed deadlines, it cannot be held responsible for any cancellation or delay caused either by the client's actions or Force Majeure - 'Acts of God' (such as: fire, flood, or any other natural disaster, civil disturbance, industrial action or any other situation beyond our control, such as ill health).

In such an event ACT will notify the client of the circumstances, which shall entitle both the client and ACT to withdraw from the contract for the work. The client shall pay ACT for any work completed and ACT will use it's best endeavours to assist the client to place the work elsewhere or take some other remedial action.

2. If the interpreting assignment would have to be cancelled, the client should inform ACT as soon as possible. ACT may charge a cancellation fee depending on the amount of notice given, and whether any booking arrangements for travel or accommodation have been made. Further information about cancellation fees are included in the ACT price list.

Indemnity

The client shall indemnify ACT against all claims & costs for which ACT may become liable under any claim of libel or slander or other legal proceedings arising out of work carried out for the client.

ACT shall indemnify the client for any claims & costs for which ACT may be liable due to negligence or poor quality of work. As a professional service provider ACT has an indemnity insurance policy with the Institute of Translation and Interpreting (Indemnity £250,000).